Your gateway to comprehensive social welfare services across the United Kingdom. We're committed to supporting citizens through every stage of life with accessible benefits, programmes and guidance.
Our Services
Financial Support
Access Universal Credit, Jobseeker's Allowance, Housing Benefit, and Pension Credit to help with living costs during difficult times.
Healthcare Assistance
Navigate NHS services, apply for free prescriptions, dental care, and eye tests through our healthcare support programmes.
Family Benefits
Discover Child Benefit, Guardian's Allowance, and support for expectant mothers through our comprehensive family welfare services.
Employment Support
Get assistance with job searches, skills training, career advice and workplace accommodations to enhance your employment prospects.
Universal Credit Explained
Universal Credit combines six legacy benefits into one monthly payment, simplifying the application process and providing more streamlined support.
This integrated approach helps ensure you receive all the benefits you're entitled to while reducing administrative complexities. Universal Credit adapts to your changing circumstances, providing appropriate support as your situation evolves.
The online application process has been redesigned to be more user-friendly, with step-by-step guidance and support available through our helpline.
Support for Families
Child Benefit
Receive financial assistance for each child under 16 (or under 20 if in approved education or training). Current rates are £24.00 weekly for your eldest child and £15.90 for additional children.
Maternity Support
Access Maternity Allowance, Sure Start Maternity Grant, and free NHS dental care during pregnancy and for 12 months after birth. Additional support is available for low-income families.
Carer's Allowance
Receive £76.75 weekly when providing at least 35 hours of care weekly to someone receiving qualifying disability benefits. This support recognises the vital role of family carers.
Disability Benefits
Personal Independence Payment (PIP)
PIP helps with extra living costs if you have a long-term physical or mental health condition or disability. The weekly amount ranges from £26.90 to £172.75, depending on your assessment.
Disability Living Allowance (DLA)
For children under 16 with care or mobility needs, DLA provides between £26.90 and £172.75 weekly, helping families cover additional costs associated with disability care.
Employment and Support Allowance
If your ability to work is limited by health conditions, you could receive up to £129.50 weekly through ESA, which includes personalised support to help you prepare for suitable employment when possible.
Pension and Retirement
State Pension
The full new State Pension is £203.85 per week, available to those who have reached State Pension age with sufficient National Insurance contributions. Check your forecasted amount and retirement age through our online portal.
Pension Credit
This income-related benefit tops up your weekly income if you're over State Pension age and on a low income. Qualifying for Pension Credit can also provide access to other benefits like free TV licences for over-75s.
Winter Fuel Payment
Annual payments of £100-£300 help pensioners with heating costs during winter months. Most eligible people receive payments automatically, but we can help if you need to claim.
Crisis and Emergency Support
Hardship Funds
Access emergency financial support for essential needs like food, energy bills, and urgent home repairs when facing exceptional hardship.
Food Support
Connect with local food banks, community pantries, and meal programmes to ensure you and your family have access to nutritious food during difficult times.
Debt Crisis Support
Receive emergency debt advice, payment plan negotiations, and in some cases, emergency loans to prevent homelessness or utility disconnection.
Our local offices can provide in-person support and connect you with community resources for immediate practical assistance during crisis situations.
How to Apply
Check Eligibility
Use our online eligibility checker to see which benefits and support services you may qualify for based on your specific circumstances.
Complete Application
Apply online through our secure portal, by telephone with our support team, or in person at your local Social Welfare Bureau office.
Submit Documentation
Provide required supporting documents such as proof of identity, income statements, and tenancy agreements either electronically or in person.
Receive Decision
Applications are typically processed within 2-6 weeks. You'll receive notification by your preferred contact method once a decision has been made.
Need help with your application? Our support team is available Monday-Friday, 8am-6pm by phone, or you can book an in-person appointment at your local office for personalised assistance.
Contact and Support
Get in Touch
General Enquiries: 0800 328 5644
Benefits Helpline: 0800 169 0310
Textphone: 0800 328 1344
Email: enquiries@socialwelfarebureau.gov.uk
Office Hours:
Monday to Friday: 8am - 6pm
Saturday: 9am - 1pm (emergency services only)
Closed on bank holidays and Sunday
Find Your Local Office
We have over 600 local offices across the UK, providing face-to-face support and guidance. Enter your postcode below to find your nearest location and opening hours.
Many services can now be accessed online through your personal account on our website or mobile app, available for both iOS and Android devices.
UK Social Welfare Bureau